Complete Guide to Nortel Feature Codes and Programming

Welcome to your one-stop resource for Nortel feature codes and programming instructions. Whether you’re a seasoned telecommunications professional or new to Nortel phone systems, this guide will help you navigate the extensive capabilities of your Nortel Networks equipment.

Norstar Phone Feature Codes – Nortel – Nortel Networks

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Accessing Nortel System Administration

Before diving into the various Nortel feature codes, it’s crucial to understand how to access the system administration. Follow these steps:

1. Enter FEATURE 983
2. When the display shows “LOG”, enter your login password:
   • For 2-digit extensions: enter “120000”
   • For 3-digit extensions: enter “1020000”
   • For 4-digit extensions: enter “10020000”
3. Press the softkey under “OK”

Essential Norstar Feature Codes for Daily Operations

Nortel phone systems offer a wide array of features to enhance your communication efficiency. Here’s a comprehensive list of Nortel feature codes you should know:

• FEATURE * 0: Button Inquiry (for unmarked buttons)
• FEATURE * 1: Program outside autodial onto a memory button
• FEATURE * 2: Program inside autodial onto a memory button
• FEATURE * 3: Program a feature to a memory button
• FEATURE * 4: Program personal speed dial
• FEATURE * 501: Set language to English
• FEATURE * 502: Set alternate language
• FEATURE * 6: Adjust ring type
• FEATURE * 7: Adjust LCD display contrast

Call Management Feature Codes

• FEATURE 0: Speed dial
• FEATURE 1: Send message (Cancel with FEATURE # 1)
• FEATURE 2: Ring again (Cancel with FEATURE # 2)
• FEATURE 3: Conference call
• FEATURE 4: Call forward to another extension (Cancel with FEATURE # 4)
• FEATURE 5: Last number redial

Advanced Norstar Programming Feature Codes

For more complex operations and system customization, use these advanced Nortel programming feature codes:

• FEATURE 60-63: Various paging options
• FEATURE 64: Line pool programming
• FEATURE 65: Reply to message
• FEATURE 66: Voice call to a single extension
• FEATURE 67: Save number redial
• FEATURE 69: Priority call
• FEATURE 70: Call transfer
• FEATURE 71: Link (Flash) for conference calls and call linking

Norstar Voicemail Feature Codes

Maximize your voicemail system efficiency with these Nortel voicemail feature codes:

• FEATURE 980: Leave a message in another mailbox
• FEATURE 981: Open your mailbox (Default password: 0000)
• FEATURE 982: Check operator status
• FEATURE 983: Access system administration
• FEATURE 984: Forward calls directly to voicemail
• FEATURE 985: Check extension number voice mail is using
• FEATURE 986: Transfer a call to another mailbox
• FEATURE 987: Interrupt a caller in your mailbox
• FEATURE 988: Access company directory
• FEATURE 989: Record name

Optimizing Your Norstar Phone System

To get the most out of your Nortel phone system, consider these best practices:

1. Regularly update your system firmware to ensure you have the latest features and security patches.
2. Train your staff on the most commonly used feature codes to improve productivity.
3. Customize your voicemail greetings and prompts for a professional touch.
4. Utilize call forwarding and ring groups to ensure calls are always answered.
5. Implement a regular maintenance schedule to keep your system running smoothly.

Need Expert Norstar Support?

If you require assistance with your Nortel phone system or need help implementing advanced features, our expert support team is here to help.

This Norstar Support Article related to:

Meridian Feature Codes

Norstar Feature Codes

Norstar Phone System  Programming

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